Shipping Policy

Shipping Policy

At Felicema, we strive to deliver your furniture safely and efficiently. This Shipping Policy outlines how we handle order processing, shipping methods, delivery timelines, and other relevant details to ensure a smooth and transparent experience for our customers.

1. Order Processing

1.1 Order Confirmation

Once you place an order, you will receive an order confirmation email detailing your purchase. This email serves as your receipt and indicates that your order is being processed.

1.2 Processing Time

  • Orders are typically processed within 1-3 business days.
  • Custom or made-to-order furniture may require additional processing time, as specified in the product description.
  • Processing times exclude weekends and holidays.

2. Shipping Methods

We partner with trusted carriers to ensure safe and timely delivery of your orders. The available shipping methods and services will vary depending on your location and the size of your order.

2.1 Standard Shipping

  • Used for smaller items and accessories.
  • Estimated delivery: 5-7 business days after processing.

2.2 Freight Shipping

  • Used for larger items or bulk orders.
  • Includes curbside delivery unless otherwise specified.
  • Estimated delivery: 7-14 business days after processing.

2.3 Expedited Shipping

  • Subject to availability for select items and locations.
  • Estimated delivery: 2-3 business days after processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • Standard Rates: Displayed at checkout for smaller items.
  • Freight Shipping Rates: Calculated based on item dimensions and destination.
  • Free Shipping: Available for qualifying orders or promotions, as indicated on our website.

4. Delivery Information

4.1 Delivery Times

While we strive to meet the estimated delivery timelines, delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. If a delay arises, we will notify you promptly.

4.2 Delivery Process

  • For standard and expedited shipping, the carrier will deliver your order directly to your doorstep.
  • For freight shipping, curbside delivery is standard. The driver will unload the item, but additional services such as inside delivery or assembly may require prior arrangement and additional fees.

4.3 Signature Requirement

Some deliveries may require a signature upon receipt to ensure the item is delivered securely.

5. Shipping Restrictions

We currently ship to addresses within [specified regions or countries, e.g., the continental United States]. Unfortunately, we do not ship to:

  • P.O. Boxes or APO/FPO addresses.
  • Alaska, Hawaii, or international locations (unless specified otherwise).

6. Damaged or Missing Items

6.1 Damaged Items

We take great care in packaging your furniture, but if your item arrives damaged:

  1. Notify us within 48 hours of delivery.
  2. Provide photos of the damage, including the packaging and product.
  3. We will arrange a replacement, repair, or refund based on the situation.

6.2 Missing Items

If an item is missing from your order:

  1. Verify your shipping confirmation email to ensure all items were shipped.
  2. Contact us within 7 days of receiving your delivery.
  3. We will investigate and resolve the issue promptly.

7. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through the carrier’s website.

8. Failed Deliveries and Returned Shipments

8.1 Failed Delivery Attempts

If the carrier is unable to deliver your order after multiple attempts, the package may be returned to us. In such cases:

  • We will contact you to arrange a reshipment.
  • Additional shipping fees may apply for the reshipment.

8.2 Incorrect Address

Please ensure your shipping address is accurate. Felicema is not responsible for delays or additional costs due to incorrect or incomplete addresses provided by the customer.

9. Cancellations and Changes

9.1 Order Cancellations

If you wish to cancel your order before it ships, please contact us immediately. Once the order has been shipped, cancellations are no longer possible, and our return policy will apply.

9.2 Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes may not be possible once the order is in transit.

10. International Shipping

For customers outside our primary shipping regions, we may offer limited international shipping options. Any duties, taxes, or customs fees are the responsibility of the recipient. Delivery timelines for international shipments will vary based on location and customs clearance.

11. Environmental Commitment

We are committed to reducing the environmental impact of shipping by:

  • Partnering with carriers that support carbon offset initiatives.
  • Using recyclable and biodegradable materials for packaging.

12. Updates to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.