Privacy Policy

Privacy Policy

At Felicema, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or purchase our products. By using our services, you agree to the terms of this policy.

1. Information We Collect

To provide you with a seamless experience, we collect the following types of information:

1.1 Personal Information

This includes information you provide directly to us, such as:

  • Account Information: Name, email address, phone number, shipping and billing addresses, and payment details.
  • Purchase Information: Details about the products you’ve ordered, payment methods, and transaction history.
  • Communication Records: Any information shared during customer service interactions, such as inquiries or feedback.

1.2 Non-Personal Information

Automatically collected data when you interact with our website:

  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Usage Data: Pages visited, time spent on our site, search queries, and click patterns.
  • Cookies and Tracking: Information collected through cookies, pixels, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Provide Our Services

  • Process and fulfill your orders, including shipping and returns.
  • Manage your account and preferences.

2.2 For Communication

  • Respond to your inquiries and provide customer support.
  • Send you order confirmations, updates, and promotional materials (if you’ve opted in).

2.3 For Website Improvement

  • Analyze website usage to improve functionality and user experience.
  • Customize content and recommendations to suit your preferences.

2.4 Legal and Security Purposes

  • Prevent fraudulent activities and secure transactions.
  • Comply with applicable legal requirements and enforce our terms and policies.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data under the following circumstances:

3.1 Service Providers

We work with third-party companies to support our operations, including:

  • Payment processors for secure transactions.
  • Shipping companies for order delivery.
  • Marketing and analytics providers to improve our services.

3.2 Legal Obligations

We may disclose your information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal processes.
  • Protect the rights, property, or safety of Felicema, our customers, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the basic functioning of the website.
  • Performance Cookies: Help us analyze website performance and user behavior.
  • Marketing Cookies: Used to deliver personalized ads and promotions.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your ability to use certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once no longer needed, we securely delete or anonymize your data.

6. Your Rights

We respect your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request a transfer of your information to another service provider.

To exercise your rights, please contact us through the appropriate channels.

7. Data Security

We employ robust security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

  • Encryption of sensitive data during transmission.
  • Secure servers and firewalls to safeguard stored information.
  • Regular audits and updates to maintain data protection standards.

While we strive to ensure the security of your data, no system is completely foolproof. Please use caution when sharing sensitive information online.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal data, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.