Refund Policy
Refund Policy
At Felicema, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund policy to provide peace of mind. Please read the following details carefully to understand the terms and process for refunds.
1. Eligibility for Refunds
Refunds are available for items that meet the following conditions:
- Unused and Undamaged Products: The item must be in its original condition, free from signs of use, and undamaged.
- Original Packaging: The product must be returned in its original packaging with all accessories, manuals, and parts included.
- Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all refund requests.
2. Refund Timeframe
To be eligible for a refund:
- Refund requests must be initiated within 30 days of the delivery date.
- Returns shipped after this timeframe may not be accepted.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Custom-made or personalized furniture.
- Clearance or final-sale items.
- Gift cards.
- Products damaged due to misuse, neglect, or improper assembly.
4. Refund Process
4.1 Initiating a Refund Request
To start the refund process:
- Contact our customer service team with your order details.
- Provide photos of the item if the refund is due to damage or defects.
4.2 Approval of Refunds
- Once your refund request is reviewed and approved, we will provide instructions for returning the item.
- Items sent back without prior authorization will not be eligible for a refund.
4.3 Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure safe delivery.
5. Refund Methods
Refunds will be processed to the original payment method used at checkout.
- Credit/Debit Cards: Refunds may take 5-10 business days to appear on your statement, depending on your bank.
- PayPal or Other Payment Methods: Refunds will be processed within 3-5 business days.
- Store Credit: For select cases, you may choose to receive store credit instead of a monetary refund.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Provide photos of the damage, including the packaging and product.
- Once verified, we will arrange for a replacement, repair, or full refund at no additional cost to you.
7. Missing or Incorrect Items
If your order arrives incomplete or incorrect:
- Contact us within 7 days of delivery.
- Provide details and photos of the issue.
- We will rectify the situation by reshipping the missing item, issuing a replacement, or providing a refund.
8. Refund Exceptions
8.1 Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account and contact your card issuer or payment provider.
- If the issue persists, contact us for further assistance.
8.2 Partial Refunds
In certain cases, partial refunds may be granted, such as:
- Products returned with missing parts or not in original condition.
- Returns requested beyond the 30-day return window, at our discretion.
9. Exchanges
Exchanges are processed as a return and new purchase. If you wish to exchange an item:
- Initiate a return for the original item and place a new order for the desired replacement.
- Refunds for the returned item will be issued once it is received and inspected.
10. Cancellations
10.1 Before Shipment
Orders can be canceled for a full refund if the request is made before the item ships.
10.2 After Shipment
Once an order has been shipped, cancellations are no longer possible. You may initiate a return upon receiving the item under our standard return policy.
11. Special Circumstances
Felicema reserves the right to review and handle refund requests on a case-by-case basis for situations not explicitly covered in this policy.
12. Updates to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date.