Payment

Payment Security

At Felicema, your trust is our priority. We are committed to ensuring that every transaction you make on our platform is safe, secure, and worry-free. This Payment Security Policy outlines the measures we take to protect your payment information and the steps you can take to ensure your data remains secure.

1. Secure Payment Methods

We support trusted and reliable payment options to provide you with flexibility and security:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal and other widely recognized services.
  • Other Payment Methods: Depending on your region, additional secure payment methods may be available.

Our payment system is designed to handle your sensitive information with the highest level of security.

2. Encryption Technology

We use state-of-the-art encryption to protect your payment details during transactions:

  • Secure Socket Layer (SSL) Encryption: Ensures that all data exchanged between your browser and our servers is encrypted and safe from interception.
  • PCI DSS Compliance: Our payment processing partners comply with the Payment Card Industry Data Security Standards, ensuring your card information is managed securely.

3. Fraud Prevention Measures

We take proactive steps to prevent fraudulent activity:

  • Address Verification System (AVS): Validates the billing address provided during checkout.
  • Card Verification Value (CVV): Requires the CVV code from your card to complete a transaction.
  • Transaction Monitoring: All transactions are monitored for unusual activity to prevent unauthorized access or fraudulent purchases.

If suspicious activity is detected, we may contact you to confirm your transaction before processing it.

4. Data Privacy Protection

Your payment information is handled with care:

  • We do not store sensitive payment details, such as your card number or CVV code, on our servers.
  • All payment processing is managed through secure third-party gateways that comply with strict security standards.
  • Your personal and payment information will never be shared or sold to third parties.

For more details on how we handle your data, please refer to our Privacy Policy.

5. 3D Secure Authentication

For added security, we support 3D Secure Authentication for participating banks and cardholders. This process involves an extra layer of verification during checkout to protect against unauthorized transactions.

6. Customer Responsibilities

While we work diligently to protect your information, you also play a role in maintaining your security:

  • Use a secure internet connection when making purchases.
  • Avoid sharing your payment details with others.
  • Regularly monitor your bank statements for unauthorized transactions.
  • Report any suspicious activity related to your payment information to us and your payment provider immediately.

7. Dispute Resolution

If you notice an unauthorized or incorrect charge on your payment method, please contact us promptly. We will work with you to resolve the issue in collaboration with our payment processing partners.

8. Updates to This Policy

We may update this Payment Security Policy from time to time to reflect new security measures, technologies, or regulatory requirements. Changes will be communicated through updates to this page, and the "Last Updated" date will be revised accordingly.